Support
Support
We're here to help you get the most out of Mayra.
Contact us
- Email: Support@mayraapps.com
- Typical response time: within 1 business day.
- To help us help you faster, include your store's myshopify.com domain, a description of the issue, and an order number if it relates to a specific order.
Common topics
- Getting set up - turning on editing, choosing your edit window, and adding the Mayra block to your Order status page.
- Refunds & balances - how extra charges and refunds settle, and how approval rules work.
- Cancellations - reason capture and store-credit save offers.
- Upsells - configuring post-purchase offers.
- Analytics - understanding orders edited, revenue recovered, and estimated support saved.
Help resources
- Setup & help guide - a full walkthrough of installing and configuring Mayra (read the guide).
- FAQ & troubleshooting - see the "Troubleshooting & FAQ" section of the guide.
Data & privacy requests
For privacy questions or data access/deletion requests, email Support@mayraapps.com. If you're a shopper, please contact the store you ordered from first - the merchant controls your order data, and we assist them with valid requests.