FAQ
Everything merchants ask about running Mayra on Shopify. Still unsure? Email support@mayraapps.com and get a reply typically within 1 business day.
Mayra is a Shopify app that lets your customers edit their own orders after checkout (change quantities, swap variants, update the shipping address, add or remove items, and cancel), all inside their Shopify account, within rules you control. Mayra settles any extra charge or refund through Shopify automatically, offers post-purchase upsells, and can offer store credit to keep a sale when a customer tries to cancel.
Install Mayra from Shopify, then open Mayra > Settings and (1) turn on editing and choose your edit window, (2) choose which actions customers can take, (3) set your refund handling, and (4) add the Mayra block to your Order status page in Shopify admin under Settings > Checkout > Customize > Order status > Add block > Mayra. The Home page shows a getting-started checklist that tracks these steps. Mayra is free for early users.
Yes. Mayra runs on Shopify's new customer accounts and the Order status page, so it does not depend on your theme's code. You add the Mayra block where you want it to appear and it inherits your storefront branding.
Mayra is free for early users. Mayra will give notice before introducing paid plans, and any charge would need your approval in Shopify first.
With Mayra, customers can change the shipping address, increase or decrease quantities, remove items, swap a variant (same product or any product), add an item, and cancel the order. You enable each of these individually in Settings > Allowed customer actions, so customers only ever see what you allow.
You set the edit window in Mayra: 15 minutes, 30 minutes, 1, 2, 6, 12, or 24 hours, or "Until it ships." Customers can only edit orders that are still eligible. Orders that are fulfilled, cancelled, or archived cannot be edited.
Yes. Mayra's restrictions let you keep high-risk orders out of self-serve editing: set a maximum order value, block specific product tags or collections, block certain customer tags, and block specific shipping countries.
Yes. While a customer is editing an eligible order, Mayra holds fulfillment so the order cannot ship mid-change. The hold is released as soon as the edit completes or is abandoned.
When an edit lowers the order total, Mayra issues the refund through Shopify. You decide whether refunds process automatically every time, or whether refunds above a threshold you set are queued for your approval first.
When an edit increases the order total, Shopify sends the customer a separate invoice to pay the balance before the edit completes. Mayra never handles card details. All payment processing stays with Shopify Checkout.
Yes. With Mayra's "Queue larger refunds for approval" setting, refunds at or below your threshold process automatically while larger ones are held in Approvals for your sign-off. Until you approve, nothing changes on the order and no refund is owed.
Yes. When a customer tries to cancel, Mayra's cancellation deflection can offer store credit (a bonus percentage of the order value) to keep the order. You set the bonus size, a monthly budget cap, and a store-credit expiry. Accepting the offer keeps the order and locks it from further edits.
Yes. Mayra can recommend relevant products in three places: while the customer is editing, on the order status page, and after a committed edit. You choose the product source and limits, and accepted upsells settle automatically with the order.
Mayra lets customers swap a variant on their own order after checkout, from inside their Shopify account, without emailing your team. The customer picks the new size or variant, Mayra settles any price difference through Shopify, and fulfillment is held so nothing ships mid-change. You decide whether variant swaps are allowed and for how long after checkout, so the recurring "wrong size, can you swap it?" request is handled self-serve.
With Mayra, a customer corrects their shipping address themselves on the order after checkout, before it ships, so a typo does not become a failed delivery or a cancellation. Because it is an in-place address edit rather than a cancel-and-reorder, no refund is involved. Mayra holds fulfillment while the edit is in progress and releases it once the change is saved. You set how long an order stays editable.
Mayra's cancellation deflection intercepts a cancellation and can automatically offer store credit, a bonus percentage of the order value, to keep the sale. If the customer accepts, the order stays and the credit is issued; if they decline, the cancellation proceeds. You control the bonus size, a monthly budget cap, and how long the credit lasts, so the offer runs without your team refunding to the original payment method every time.
Mayra adds a post-purchase upsell to the customer's existing order rather than starting a new checkout, so the extra item settles with the original order through Shopify in one transaction and one shipment. Recommendations can appear while the customer is editing, on the order status page, and after a committed edit, and an accepted item is added in one click. You choose the product source and limits.
Mayra moves post-purchase order changes off your support team by letting customers edit or cancel their own orders from their Shopify account. Within rules you set, they can change quantities, swap variants, fix the shipping address, add or remove items, and cancel, without an agent opening the order in admin. Fulfillment is held during an edit, and refunds or extra charges settle through Shopify automatically.
Yes. Mayra lets a customer add an item to their existing order after checkout, tied to that order rather than a separate purchase, so it ships together and settles through Shopify in one transaction. You can also surface one-click post-purchase upsell recommendations at the same moment, controlled by the product source and limits you set.
Mayra requests only the Shopify scopes needed to read and edit orders, transmits data over encrypted connections, and encrypts Shopify access tokens at rest using AES-256-GCM. Mayra never sells personal data. As a new app it makes no third-party certification claims. See the Privacy Policy for exactly what is processed.
Mayra processes order information and the customer's name, email address, and shipping address, used to verify that a customer owns the order they are editing and to apply changes such as address updates. Mayra does not collect customer phone numbers and does not store payment card details, which are handled entirely by Shopify Checkout.
The full setup walkthrough covers every setting in detail, or you can reach the team directly.
