Post-purchase order editing for Shopify. Let customers change, add to, or save their order before fulfillment, without a support ticket. Live in minutes.
Free for early users
Runs inside Shopify · Native to new customer accounts · Merchant-controlled.
See it in action
Every change happens where customers already manage their orders. No theme surgery, no support ticket, no second checkout.
The post-purchase problem
Wrong size, wrong address, "can you add one more?", "please cancel". Each one is a human reply, a manual admin edit, and a race against fulfillment. Left unhandled, they turn into cancellations and returns.
Wrong variant
"I ordered a medium, I need a large."
Wrong address
"Can you ship it to my work instead?"
Add-on request
"Can you add one more before it ships?"
Cancellation
"Please cancel and refund my order."
What Mayra does
Customers change quantities, swap variants, update the shipping address, and add or remove items themselves, with no support ticket and no back-and-forth email thread.
When a customer starts a cancellation, Mayra captures the reason first and offers store credit to keep the sale, so the order has a chance to be saved before it becomes a refund.
Recommend relevant products while the customer is already editing and on the order status page. Accepted items are added to the same order and the new total settles automatically.
Merchant controls
Customers only ever see what you allow. Every rule is yours to set before a single order becomes editable.
Allow edits for a fixed period after checkout, or until fulfillment starts.
Turn each capability on or off: quantities, variants, address, additions, removals.
Auto-approve small changes and route refunds above your threshold to your team.
Exclude orders above a value, with certain fulfillment states, or already in transit.
Exclude specific products, collections, tags, or destination countries.
Fulfillment is held during an edit so nothing ships mid-change.
Mayra handles the money side of an edit so your team does not have to touch the admin.
How it works
Install from Shopify, pick your edit window, and choose exactly what customers may change.
Drop the Mayra block onto your Order status page and customer account. No theme surgery.
Edits apply to the real order, extra charges invoice the customer, and refunds process per your settings.
Analytics
Mayra reports on your own store's activity. Nothing here is a benchmark or an industry claim. It's your numbers.
Orders edited
How many orders customers resolved themselves.
Revenue recovered
Value added back through upsells and saved orders.
Orders saved
Cancellations that ended in store credit instead of a refund.
Tickets avoided (estimate)
Modelled from resolved edits and labelled as an estimate, not a measured result.
Adjust the inputs to your store's volume and assumptions. The output is a projection from what you enter, not a result we've measured.
Estimates calculated from the numbers you enter above. These are illustrative projections, not results measured on your store.
FAQ
From setup and edit windows to refunds, cancellations, and data privacy, the answers merchants ask most, in one place.
Install Mayra, set your rules, and let customers fix their own orders, and add to them. Free for early users.
