Three ways to keep post-purchase out of your support queue.
Mayra hands routine order changes back to the customer — inside rules you set — and turns the moment into an opportunity to add to the order instead of refunding it.
Self-serve order editing
Customers change quantities, swap variants, update the shipping address, and add or remove items themselves — no support ticket, no back-and-forth email thread.
Quantity and variant changes
Shipping address updates
Add or remove line items
Cancel deflection
When a customer starts a cancellation, Mayra captures the reason first and offers store credit to keep the sale — so the order has a chance to be saved before it becomes a refund.
Structured cancellation reasons
Store-credit save-offers
Full cancel as fallback
One-click upsells
Recommend relevant products while the customer is already editing and on the order status page. Accepted items are added to the same order and the new total settles automatically.