Mayra Apps logoMayra Apps

Features

Let customers fix their own orders, and add to them.

Mayra hands routine order changes and cancellations back to the customer, inside rules you set, and turns the moment into a chance to keep the sale or grow the order instead of refunding it.

Self-serve order editing

Customers change quantities, swap variants, update the shipping address, and add or remove items themselves, with no support ticket and no back-and-forth email thread.

  • Quantity and variant changes
  • Shipping address updates
  • Add or remove line items

Cancel deflection

When a customer starts a cancellation, Mayra captures the reason first and offers store credit to keep the sale, so the order has a chance to be saved before it becomes a refund.

  • Structured cancellation reasons
  • Store-credit save-offers
  • Full cancel as fallback

One-click upsells

Recommend relevant products while the customer is already editing and on the order status page. Accepted items are added to the same order and the new total settles automatically.

  • Recommendations during edits
  • Order status page offers
  • Automatic total settlement

Self-serve order editing

Customers make changes themselves on the Order status page and via an "Edit order" action, with no support ticket and no back-and-forth.

What customers can do

  • Change the shipping address (before fulfillment)
  • Increase or decrease item quantity
  • Remove an item
  • Swap a variant: same product (size, color) or any product
  • Add an item from the store catalogue with product search
  • Cancel the whole order
  • A live edit-window countdown shows the customer how long they have left to make changes.
  • Every change shows the price difference before the customer confirms, with no surprises.
  • The customer sees an updated receipt reflecting their post-edit order.

Cancellation deflection

A cancellation doesn't have to end in a refund. Offer store credit at the exact moment a customer tries to cancel, on your terms.

  • When a customer starts a cancellation, optionally offer store credit to keep the order.
  • Store-credit bonus is a percentage of order value that you set.
  • Configurable cancellation reasons, with optional notes when a reason is required.
  • Stay in control with a monthly budget cap, credit expiry, and a limit on offers.
  • Once credit is accepted, the order locks from further edits to prevent abuse.

Post-purchase upsells

A customer who's already editing is in a buying mindset. Recommend the right products and let accepted add-ons settle with the order.

  • Recommend products in three placements: while editing, on the order-status page, and right after a change is confirmed.
  • Sources: best sellers, products related to the order, specific collections, or a manual product list.
  • Set the maximum number of products to show and a minimum order value to show offers.
  • Accepted add-ons settle with the order automatically, with no separate checkout.

Trust & security

  • Access tokens encrypted at rest (AES-256-GCM); all traffic over HTTPS.
  • Data minimization: only order-linked data (name, email, shipping address). No phone numbers, no payment-card data.
  • GDPR data-protection webhooks implemented (customer data request, customer redact, shop redact).

Read the full Privacy Policy.

Try Mayra FreeSee merchant controls