Features

Three ways to keep post-purchase out of your support queue.

Mayra hands routine order changes back to the customer — inside rules you set — and turns the moment into an opportunity to add to the order instead of refunding it.

Self-serve order editing

Customers change quantities, swap variants, update the shipping address, and add or remove items themselves — no support ticket, no back-and-forth email thread.

  • Quantity and variant changes
  • Shipping address updates
  • Add or remove line items

Cancel deflection

When a customer starts a cancellation, Mayra captures the reason first and offers store credit to keep the sale — so the order has a chance to be saved before it becomes a refund.

  • Structured cancellation reasons
  • Store-credit save-offers
  • Full cancel as fallback

One-click upsells

Recommend relevant products while the customer is already editing and on the order status page. Accepted items are added to the same order and the new total settles automatically.

  • Recommendations during edits
  • Order status page offers
  • Automatic total settlement