Analytics
See what self-serve actually changes.
Mayra reports on your own store's activity. Nothing here is a benchmark or an industry claim. It's your numbers.
Orders & value
- Orders edited
- Added revenue and net adjustment
- Average edit time
- A breakdown of what customers changed
Upsell
- Offers shown
- Offers accepted and take rate
- Upsell revenue
Cancellations & winback
- Cancellations attempted
- Orders saved and save rate
- Value of saved orders
- Winback credit issued and return on winback
- Cancellation reason breakdown
Approvals
- Approved, declined, and pending
- Approval rate
- Charges outstanding and refunds issued
Support impact (estimated)
- Tickets deflected
- Support hours saved
- Support cost saved
- An estimate from measured self-serve edits x your assumptions, clearly labelled as an estimate.
Activity timeline
- A read-only feed of every edit, cancellation, approval, and settlement event, with order deep-links.
These are the reports Mayra provides: measurements of your own store's activity, not results we promise.
Estimate your own numbers
Adjust the inputs to your store's volume and assumptions. The output is a projection from what you enter, not a result we've measured. In the app, these assumptions drive the "support impact" report.
2000
65
6
6
Your inputs, your math
- Post-purchase requests / month
- 120
- Support hours spent on them
- 12 hrs
- Order value tied to those requests
- $2,730
- Upsell opportunity surface
- $650
Estimates calculated from the numbers you enter above. These are illustrative projections, not results measured on your store.